Please login as normal but select Reset Password and enter your email so you can access your account.
I have a current subscription. How did that impact it with the new site?
If you obtained your subscription using Stripe, you’re fine – no action is needed. If you obtained your subscription using PayPal, we no longer accept PayPal so you will need to respond to the email we sent you to update your card on file.
Where are my old downloads?
Our old site never had a “My Images section to begin with. Thus, please refer to your old emails with the download link as those are still accessible. In the near future, we will move those old images permanently to your My Images sections.
What changed on the site?
New design layout that displays homepage, narratives and recent images in infinite scroll on one page
New Collection: Take which allows you access to free images (editorial use ONLY)
Improved “My Account” section which gives you visibility to your card on file, your basic info, images you’ve downloaded and your image bank to name a few.
A moodboard to save images and see how they look amongst other images
Group accounts to allow multiple users to be under one shared company account
Better search functionality with better keywords and unique color and race filters
Ability to buy a Commercial License
New pricing for editorial and commercial use
Ability to connect your Google account for sign in
Enhanced view of Narratives with the capability of buying images within the blog post
And more!
For my subscription, I accidentally redeemed an image that I don’t actually want. Can that be refunded so I can choose the one I want?
No. Since you are asked before you take this action if this is final, we can not retroactive this action.
I have a subscription, but when I click on an image it says “add to cart”.
After you run out of your allotted images within your subscription, your account goes back to just showing “add to cart” and “moodboard” until your month renews or you upgrade
I don’t see an image I have seen on the site in the past.
Please inform us which image you do not see by emailing the handle name to hello@TONL.co. We have worked diligently to move all photos to our new site, but it is possible that some were missed.
I have some feedback for you on the new site. How can I give you that feedback?
Email us at hello@TONL.co